DEM Factory

The head office of DEM is in Shanghai- the international financial centre company:

DEM (Shanghai DEM machinery Co.,Ltd) has three factories, the gross area is about 2.3 million square meters. Various world-class CNC are in these factories, such as CNC VTL OPERATOR, Planing Machine, CNC heavy-duty horizontal lathe. These advanced equipments ensure that our products are of precise specification. Also, we have professional Quality inspection division, every machines produced must be examined strictly, the quality is guaranteed.

Our Services

Pre-sale support

Pre-sale support

DEM's technical support team which is throughout the world and have the professional knowledge level will help you to solve the problems that you meet in the using process of the mining and construction equipments. Our vission is work through professional consultation, exquisite technical support and rigorous work attitude, to provide you with the comprehensive feasible high quality and standard solution in order to constantly meet your needs, and finally achieve satisfactory results.

As a good adviser and assistant of clients, we can enable them to get rich and generous returns on their investments:
Select equipment model;
Design and manufacture products according to clients' special requirement;
Train technical personnel for clients.
Services during the sale

Services during the sale

In the process of the clients buying the products, we will through a series of rigorous service style to provide clients the satisfactory and considerate service.

DEM through the own established system that have efficient mechanism, worldwide service and excellent supply network, ensure the spare parts and materials' demand and consumption of the clients in production activities.

We respect clients and always devote ourselves to improving the total value of clients:
Pre-check and accept products ahead of delivery;
help clients to draft solving plans.
After-sales service support

After-sales service support

After we signed the purchase contract and have a certain reputation guarantee, we will contact the professional group that responsible for ship bookings, commodity inspection, commercial invoices, packing list, insurance policy and so on, in order to provide you the perfect goods trading services, until the product you purchased properly to your hands.

We will send a professional and high levels installation engineer team at the same time the product properly to the destination, in order to supply you a full range of products installation services. For some typical problems, our rigorous installed engineers also will do some certain installation debugging training, etc.

Technical Support

Technological support

DEM has been largely adopting new technologies, new techniques and high-tech equipments. And DEM also has strict and effective quality control system. We have obtained ISO9001:2000 quality system certificate.

Once the order confirmed, DEM quality team will issue the inspection test plan strictly. With Inspection test plan, the relevant inspector can control the production process as customers’ requirement.

DEM technical control team will cut the sample during production. We will test the chemical composition and mechanical property such as yield strength, tensile strength, elongation, impact test value and so on. If the customer have the special requirement of steel, our technical team can also support customer inspect some other treatment such as UT test, PWHT,HIC and so on.